BOOST PERFORMANCE
Turbo-power BPO agent performance with conversational AI
Train all your BPO agents to hold successful conversations that drive up sales and customer satisfaction.
- 46% Higher closing rates
- 45% Improved proficiency
- 95% Agents in the BPO industry prefer training with Second Nature over any other training tool
“Onboarding is all about creating that safe space for people to make mistakes in that safe environment, as opposed to having that disaster happen for them. Our grads preferred to practice with [Second Nature’s] AI automation, because it was less pressured, and then they’re ready to go out and handle objections from the customer.”
Susan Greenberg,
Global Presales Readiness Lead, SAP
"Our managers love the insights they get from Jenny, so they can really focus on the things they need to focus on instead of just thinking their reps know how to sell something. You can almost ensure your sellers know exactly what you need them to know. ”
Michelle Dotson,
Senior Manager of Sales Enablement, Zoom
“We were trying to roll out both an updated corporate messaging, as well as some products from a company that we had recently acquired. We rolled this out to almost 2000 people. It was a global rollout, so we needed to be able to scale. On average, their delivery improved 48% between their first practice and their best practice just within a matter of days.”
Tara Torkelson
Director of Content Development & Delivery, Sales Enablement, Twilio
"We get better-prepared people after an onboarding process, and we’ll be able to cut short the onboarding process, which means we’ll have more viable salespeople faster in the field, and that in itself is worth millions.”
Sagy Kratu,
Head of Training & Product positioning, Check Point
“Everyone hates certifications because it sounds like homework or final exams; but with Second Nature we completely gamified our certification process, and we have a 100% completion rate. 100%. Even we were amazed.”
Mike Fisher,
Enterprise Sales Productivity and Enablement, Zoom
Drive better BPO agent conversations
The stakes are high for BPO agents. AI role plays equip them to win trust, understand customer demands, and deal with any issue. With Second Nature, reps resolve tickets faster, close more sales, and deliver outstanding customer experiences.
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Scale at will
AI training can handle thousands of new hires at the same time. Second Nature serves as an always-on repository for policy and best practices with AI role plays for BPO agents to rehearse customer conversations, speeding up onboarding and certification.
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Save BPO manager time
Free BPO managers from listening to call recordings and scoring sales reps for proficiency and skill. Let Second Nature’s AI deliver timely, consistent evaluation, so BPO managers can focus on coaching sales reps who need more one-on-one support.
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Roll out new messaging anytime
Solidify and unify new messaging across all your BPO agents. Feel confident that everyone is on-message for any customer-facing conversation.
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Provide BPO agents with practice they enjoy
Gamification makes training in the BPO industry fun, encouraging reps to practice more and keep up to date with new information. Second Nature delivers private, gamified, judgment-free training with an AI coach, helping agents feel more confident and increasing engagement.
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Confirm compliance for every call
Ensure that call center and BPO agents making scripted calls can meet strict compliance requirements and avoid wandering off-script – without sounding unnatural.
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